Frequently Asked Questions
Everything you need to know about shopping with AG LEGO® Certified Stores.
What is the standard shipping timeframe for orders?
We typically process and dispatch orders within 1-2 business days. Depending on your location, standard delivery usually takes between 3 to 7 business days.
Can I return a set if the box has been opened?
To be eligible for a return, the item must be in its original, unopened packaging with all factory seals intact. We cannot accept returns for sets that have been opened or partially assembled.
Do you offer international shipping?
Currently, AG LEGO® Certified Stores only ships to addresses within our specific regional territories. Please check our shipping policy page for a full list of supported zip codes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has been shipped, you will receive an email containing a unique tracking number and a link to the carrier's portal to monitor your delivery in real-time.
Are the products sold on this site authentic LEGO® sets?
Yes, as a Certified Store, we guarantee that every product sold is 100% authentic LEGO® merchandise sourced directly from the manufacturer.